If you are unhappy with your service, we are happy to assist you. Please let your stylist know if you are unhappy, while you are in the salon. We will adjust color/ cut services up to 7 days after service. However, we are no longer responsible for service adjustments past 7 days of your initial service. Please understand that it may take a few sessions to obtain your hair goals.

New clients must fill out the complimentary consultation form prior to booking and sign the client contract prior to their appointment in order to be serviced.

Once your extensions are payed for, we cannot return the payment to your original form of payment. We are not responsible for any damage done to the extensions or your personal hair if you do not take proper care of them. To learn more about extension care, chat with a stylist, or click our extension info page. Book a consult with us if you are curious about extensions being right for you!

Your extension deposit is non refundable. Immediately following your deposit, we order your new extensions and cannot return the money to your card.

If you try one of our products and don’t like it, you can return within 30 days of purchase!

Keep scrolling to read more about our cancellation policy —